Case Manager

A workers' compensation case manager is the person responsible for managing an injured employee's case and helping the worker not only receive their work comp benefits, but return to work as safely and quickly as possible.

Case managers work with the employee in a collaborative process of assessment, facilitation, advocacy, and planning for services and options to meet the injured employee's need. Their goal is not only to provide quality solutions, but also cost-effective outcomes.

Case managers provide a variety of services:

• Assisting employers in lowering work compensation and healthcare costs.
• Communicating with the medical provider about the appropriate medical treatment for the injured employee.
• Completing a job evaluation for the injured worker.
• Acting as a liaison between the doctor, employer and the injured worker.
• Developing a plan to help the injured worker return to work. If the worker cannot return to their previous job the case worker can help them receive proper vocational training to perform a new job, modified work, transitional work or light duty.
• Monitoring the injured worker's progress.
• Keeping the insurance company and the employer up-to-date on the worker's treatment and efforts to return to work.
• Providing detailed reports for the employer and the insurance company